Last updated: 18 May 2026
Where we ship
Jamper ships to Australia, the United States, the United Kingdom, Canada and New Zealand. If your country isn't listed, we may still be able to fulfil — email [email protected] for a quote.
Cost
Standard shipping is a flat $5.95 USD per order; free on orders $75 USD and over. Express upgrades are available at checkout where the carrier supports it.
Turnaround windows
| Region | Standard | Express | Warehouse |
|---|---|---|---|
| US | 5–9 business days | 3–5 business days | AutoDS US |
| AU | 7–12 business days | 5–8 business days | AutoDS AU/CN |
| UK | 6–10 business days | 4–7 business days | AutoDS EU |
| CA | 7–14 business days | 5–9 business days | AutoDS US |
| NZ | 9–14 business days | 6–10 business days | AutoDS AU/CN |
Turnaround windows include handling (usually 1–2 business days) and transit. Orders placed after 12:00 AEST on a Friday will begin handling on the next business day.
Tracking
Every order ships with end-to-end tracking. You'll receive a tracking link by email once your order leaves the warehouse, typically within 24–72 hours of dispatch.
Customs & duties
We declare orders accurately. Some countries (notably the UK and EU) charge VAT or duty on imports above local de-minimis thresholds. Where Shopify Markets allows, duties are calculated and collected at checkout (DDP); otherwise they are payable on delivery (DDU). Check your local customs guidance if you're unsure.
Lost or stuck parcels
If tracking has not updated for more than 10 business days, email [email protected]. We will open an investigation with the carrier and either re-ship or refund — whichever you prefer.
Address accuracy
Please double-check your shipping address before placing the order. We can update an address at no charge if you email us within 60 minutes of ordering. Once dispatched, address changes incur a re-routing fee from the carrier.
Contact
Anything else? Email [email protected].