Shipping & Logistics Policy

Tracked shipping to AU, US, UK, CA and NZ. Free over $75. Honest turnaround windows so you know what to expect.

Last updated: 18 May 2026

Where we ship

AU, US, UK, CA, NZ. Other countries on request — email jampergroup@gmail.com.

Cost

Standard $5.95 USD; free on orders $75 USD and over. Express upgrades available where supported.

Turnaround windows

RegionStandardExpressWarehouse
US5–9 business days3–5 business daysAutoDS US
AU7–12 business days5–8 business daysAutoDS AU/CN
UK6–10 business days4–7 business daysAutoDS EU
CA7–14 business days5–9 business daysAutoDS US
NZ9–14 business days6–10 business daysAutoDS AU/CN

Includes handling (1–2 business days) and transit. Orders after 12:00 AEST Friday begin handling next business day.

Tracking

Every order ships with end-to-end tracking. Tracking link emailed within 24–72 hours of dispatch.

Customs & duties

UK/EU may charge VAT/duty on imports above local de-minimis thresholds. Where Shopify Markets allows, duties are collected at checkout (DDP); otherwise payable on delivery (DDU).

Lost or stuck parcels

If tracking has not updated for >10 business days, email jampergroup@gmail.com. We will investigate and re-ship or refund.

Address accuracy

We can update an address at no charge if you email within 60 minutes. After dispatch a re-routing fee from the carrier applies.


© 2026 Operating as Jamper. Support: jampergroup@gmail.com.